Operations Support Specialist
Come join the growing Tevis Family of Companies!
Tevis Home is looking for an experienced and outgoing full-time Operations Support Specialist to join its Hampstead, MD team.
As the Operations Support Specialist, you will be the first point of contact in our retail store. You will also be trained to provide support for our sales team by learning our products and industry. You will process transactions, relieve store inventory, and be responsible for a cash drawer and daily deposits. You will assist with account-related issues in person, by phone and email. You will be trained to fill propane tanks at our fill station, order supplies from vendors for the store inventory, make phone calls regarding appointments or parts ordered, and help maintain a well-stocked, clean attractive shopping environment.
Responsibilities
-Provide a welcoming and positive experience for customers who come into the store to pay on their account, shop or meet with a sales representative
-Sales of grill and hearth products and accessories
-Contact emailed inquiries to answer questions or set up an appointment for service
-Respond to, qualify, and set up prospective customers
-Accurately handle customer funds and process transactions using the POS system
-Make deposits from payments and balance the cash drawer
-Fill portable propane tanks by completing specified safety training and always work safely as to not endanger yourself, co-workers, or customers
-Safely load products into customers vehicles
-Assist in quarterly inventory
Skills
-Effective written and oral communication skills
-Excellent organizational and prioritization skills
-Ability to multi-task and adapt to change
-Ability to follow directives and interpret instructions to learn company database
-PC proficiency to include Microsoft Office Suite including Word, Excel and Dynamics 365
-Professional telephone etiquette
-Effective math and problem-solving skills
-Ability to lift a minimum of 80 lbs.
-Forklift operation a plus, but will train
Education
-High School Diploma or equivalent
Tevis Home is an Equal Employment Opportunity Employer.
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