As a Home Service Technician Trainee, you will make service calls to customer homes and provide them with expert troubleshooting and repair service to a variety of equipment, particularly their heating systems. As you will be the main point of contact between the company and our customers, you will also maintain a professional and friendly image and serve as an advocate for the company and our brand.
Your specific duties in this role will include:
Assessing customers’ equipment and service needs
Troubleshooting and repairing residential AC equipment, heating, and other equipment
Identifying revenue-generating opportunities, making recommendations to customers, and closing any sales that can be immediately performed
Performing efficiency tests on all combustion related installations
Preparing accurate daily paperwork
Communicating with Dispatcher and Service departments
Utilizing all applicable safety equipment and personal protective equipment (PPE)
Maintaining a clean and neat service van and properly accounting for assigned tools and parts inventory
As a Home Service Technician Trainee, you will combine technical expertise with a personable, approachable, and helpful personality. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication and interpersonal skills as well as a commitment to providing the best and most responsive customer service.
Specific qualifications for the role include:
Prior experience servicing residential Air Conditioning and Heating equipment
Valid driver’s license and ability to meet the company’s motor vehicle policy
Willingness to expand your technical and repair knowledge
Willingness to obtain new licenses and commitment to professional growth
Ability to support our company brand as an advocate
Professional licenses, a plus
We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace
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